Revocation policy

Right of revocation for consumers

If you are a consumer, the following right of revocation applies:

You have the right to revoke this contract within 14 days without giving any reason.

The revocation period is 14 days from the day

•             of the conclusion of the contract, provided it is a service contract or a contract for the delivery of digital content that is not delivered on a physical data carrier;

•             on which you or a third party named by you, who is not the carrier, have taken possession of the goods, if it is a sales contract;

•             on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, if it is a contract for several goods that the consumer has ordered as part of a single order and which are delivered separately;

•             on which you or a third party named by you, who is not the carrier, have taken possession of the last partial consignment or the last item, provided that it is a contract for the delivery of goods in several partial consignments or items;

•             on which you or a third party named by you, who is not the carrier, have taken possession of the first goods, if it is a contract for the regular delivery of goods over a fixed period of time.

To exercise the right of revocation, you must inform us (Tonitrus GmbH, Teerhof 59, 28199 Bremen, Telephone number: 04218967670, E -mail address: [email protected]) of your decision to revoke this contract by a clear statement (e.g. a letter sent by post or e-mail). You can use the attached sample revocation form, but this is not mandatory.

To meet the revocation deadline, it is sufficient for you to send your communication concerning your exercise of the right of revocation before the revocation period has expired.

Consequences of revocation

If you revoke this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to revoke this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earliest.

You must return or hand over the goods to us immediately and in any case within fourteen days at the latest from the day on which you inform us of the revocation of this contract. The deadline is met if you dispatch the goods before the period of fourteen days has expired.

You shall bear the direct costs of returning goods that can be sent by parcel post and the direct costs of returning goods that cannot be sent by parcel post. The costs for goods that cannot be sent by parcel post are estimated at a maximum of around EUR 80.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

If you have requested that the services should commence during the revocation period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of revocation with regard to this contract compared to the total scope of the services provided for in the contract.

Reasons for exclusion of the right of revocation

The right of revocation does not apply to contracts

•             for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly customised to the personal needs of the consumer;

•             for the delivery of goods if they have been inseparably mixed with other goods after delivery due to their nature;

•             for the delivery of audio or video recordings or computer software in a sealed package if the seal has been removed after delivery.

The right of revocation expires prematurely in the case of contracts for the provision of services and in the case of a contract in which you have expressly requested us to visit you in order to carry out repair work if the service has been fully provided and we have only started to perform the service after you have given your express consent and you have simultaneously confirmed your knowledge that you will lose your right of revocation upon complete fulfilment of the contract by us.

Revocation form template

(If you want to revoke the contract, please fill out this form and return it to us.)

– To Tonitrus GmbH, Teerhof 59, 28199 Bremen ([email protected]):

– I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)

– Ordered on (*)/ received on (*)

– Name of the consumer(s)

– Address of the consumer(s)

– Signature of the consumer(s) (only if notification is made on paper)

– Date

(*) Delete as applicable.